Frequently Asked Questions
Everything you need to know to make your holiday season bright.
When is the last day to order for guaranteed Christmas delivery?
To ensure your holiday decor arrives in time for the festivities, please place your domestic orders by December 15th for standard shipping or December 20th for priority express shipping.
What is your return policy for seasonal decor?
We offer a 30-day return window for all items. However, items purchased for the holiday season must be returned by December 24th or within 14 days of receipt, whichever is later, in their original packaging.
Are your artificial Christmas trees covered by a warranty?
Yes, all our premium artificial trees come with a 3-year limited warranty covering frame construction and a 1-year warranty on the integrated LED lighting systems.
Do you offer international shipping for fragile ornaments?
We ship worldwide. Fragile items are double-boxed and secured with specialized padding to ensure they arrive at your doorstep in perfect condition, no matter the distance.
Can I change or cancel my order after it has been placed?
Because we strive for fast fulfillment during the busy holiday season, orders can only be modified or cancelled within 2 hours of placement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for larger holiday displays.